About Us
A professional and a trusted partner, ROS Solutions excels in optimizing operational costs for our clients. As experts in our field, we dedicate ourselves exclusively to what we excel at, ensuring the highest quality and efficiency. Since 2007, we have proudly served clients across the UK, Australia, Middle East, Southeast Asia, India, and the USA. Our diverse portfolio spans Banking, Financial Services, Insurance (BFSI), FinTech, Retail, E-Commerce, Real Estate, Healthcare, and Automobile sectors, generating over $150 million in annual revenue. With over two decades of proven success, we are excited to bring our expertise to new partner clients in the US and continue delivering outstanding results.
Why Choose Us?
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Multiple predefined services and expertise augmented with automation, security, data management, cloud technology, machine learning (ML), strategy, legacy systems integration, data & analytics.
Physical: 24X7 security guards & top-of-the-line Video surveillance (Density 1 CCTV per 400 sq. ft) Access control to ensure authorized and conditional entry to restricted areas Phones/ photographic devices/ pens and paper not permitted to agents
Access: Separate VLAN with ACL set up for the process Access to desktops are protected by access controls Password Management to enforce complex password policy
Network and Systems: BIOS password protected Admin Rights Disabled for all machines USB ports blocked to prevent transfer Access to printers are blocked for all Endpoints secured with antivirus and patches Firewalls are in place to limit internet access Access to unauthorised applications like email, dropboxes, fileshare restricted Official email accounts can only send emails to approved email accounts
Availability : High availability implemented for critical infra like Core Switch, ILL and Firewalls Two 60 KVA online UPS providing 30 minutes 1st level of power supply failure support.
We are one of the few ISO/IEC 27001:2013 certified organization working across continents for multiple clients across multiple verticals.
Mumbai is India’s financial capital and supports over 225+ BPO providers (International) and 500,000+ highly skilled agents, whose main services include:
1.Customer Service
2.Collections
3.Tech Support
4.Back-Office Functions
Population – 21.6M 6.5% Unemployment Rate Literacy Rate 89.73% Vast Bilingual (English & Hindi) Talent Pool English Speaking Labor Pool 700k+ (in BPO) Advanced IT Infrastructure Great global connectivity
High skilled talent source from 15+ surrounding Colleges & Universities producing 200k+ graduates annually
Office rentals in US may cost up $800 – $2,000 annually per employee. With us you bring down that cost to 0.
Hiring costs in US may add up fast with attrition. Average hiring cost per agent may range between $3000 – $6000 in the USA. With ROS your cost optimizes and comes down to 0
Hardware its maintenance require additional overheads which is brought down to 0 by ROS solutions.